Shipping policy

Thank you for shopping with SoulLumination LLC! Below is our shipping policy to ensure you have a clear understanding of how our shipping process works.

Processing Time

  • Orders are typically processed within 2-5 business days after payment is confirmed. Please note that processing time may vary depending on product availability and demand.

Shipping Times

  • Since many of our products are fulfilled through trusted third-party suppliers, including AliExpress, shipping times may vary:
    • United States: 15-30 business days
    • International: 20-40 business days
  • Shipping times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.

Tracking Information

  • Once your order has shipped, you will receive a confirmation email with tracking information (when available).
  • Please note that tracking updates may take a few days to reflect in the system.

Shipping Costs

  • Free Shipping: We offer free shipping on most products unless otherwise specified at checkout.
  • Some products may include an additional shipping fee, which will be clearly stated during checkout.

Multiple Shipments

  • If you order multiple items, they may arrive in separate packages and at different times. This is due to items being shipped directly from different suppliers.

Customs, Duties, and Taxes

  • Customers are responsible for any customs fees, duties, or taxes imposed by their local authorities.
  • Please check with your country's customs office to determine any potential charges before placing your order.

Lost or Delayed Packages

  • If your package is lost or significantly delayed, please contact us at [your email address] so we can assist you. We will work with our suppliers to resolve the issue as quickly as possible.

Incorrect Address

  • Please ensure your shipping address is entered correctly at checkout. We cannot be responsible for delays or lost packages due to incorrect shipping details.

Returns and Refunds

  • Due to the nature of dropshipping, some products may not be eligible for returns. Please refer to our Return Policy for more details.
  • If your product arrives damaged or incorrect, please contact us within 7 days of receiving your order so we can resolve the issue.

We appreciate your patience and understanding as we work to bring you beautiful, meaningful products from around the world. If you have any questions, please reach out to us at soulluminationstation@gmail.com.